Terms of Sales


SOLLEN is the publisher of the site www.sollen-design.com

SOLLEN is a trademark registered by the company SAS SOLLEN, with a share capital of €184,880 registered in the Bordeaux Trade and Companies Register, under number 897-518-429.

To contact us : france@sollen-design.com / 05 47 74 30 10

Its head office is located 8 Place Saint Christoly – 33300 BORDEAUX

Intracommunity VAT number: FR05897518429

These General Conditions of Sale and Use govern all use of the site and the services offered there.


The general conditions of sale (the “General Conditions of Sale”, or the “CGV”) are applicable exclusively to the online sale of products offered by the Operator on the Website.

The General Terms and Conditions are made available to customers on the Site where they can be directly consulted and can also be communicated to them on simple request by any means.

The General Conditions of Sale are enforceable against the customer who acknowledges, by checking a box or clicking on the button provided for this purpose, having been aware of them and having accepted them before placing the order. Validation of the order by its confirmation constitutes acceptance by the buyer of the General Terms and Conditions in force on the day of the order, the conservation and reproduction of which are ensured by the Operator.

SOLLEN reserves the right to modify these General Conditions at any time.

The General Conditions valid when placing an order will be those in force at the same time when it is placed.


The Site is an online sales site for Premium seating furniture, open to any natural or legal adult using the Site (the “Customer”).

The Products presented on the Site are each subject to a description, mentioning their essential characteristics. The instructions for using the Product, if it is an essential element, appear on the Site or are sent at the latest upon delivery. The Products comply with the requirements of current French law.

The Customer remains responsible for the terms and consequences of his access to the Site, particularly via the Internet. This access may involve the payment of fees to technical service providers such as Internet access providers, which remain the responsibility of the user. In addition, the Customer must provide and be fully responsible for the equipment necessary to connect to the Site.

The Customer acknowledges having verified that the computer configuration it uses is secure and in working order.


The Customer expressly acknowledges that any order placed on the Site is an order with payment obligation, which requires the payment of a price in exchange for the supply of the Product ordered.

In any event, the Operator reserves the right to check the validity of the payment, before shipping the order, by all necessary means.


The order will be considered effective from acceptance of the means of payment by the Website, and upon receipt of the transfer made.


When placing an order, the Customer undertakes to provide the requested information and undertakes as to its veracity.

In the event of doubt regarding this information, SOLLEN reserves the right to contact the Customer concerned and request new supporting documents. SOLLEN also reserves the right to cancel or suspend the order placed, in the event of unverifiable information.


The products offered for sale online are those present on the site. All furniture present is manufactured after validation and receipt of payment for the order, this implying an estimated delivery time of 6 to 8 weeks. In case of existing stock, the deadline will be effective from 48 to 96 hours.


SOLLEN reserves the right to modify its prices at any time, but undertakes to apply the prices in force indicated at the time of the order, subject to availability on that date. Prices are in euros. They do not take into account delivery costs, invoiced additionally, and indicated before validation of the order. The prices take into account the VAT applicable on the day of the order and any change in the applicable VAT rate will be automatically reflected in the price of the products on the online store.

If one or more taxes or contributions, particularly environmental, were to be created or modified, either up or down, this change may be reflected in the selling price of the products.


The online provision of the Customer's bank card number and the final validation of the order will constitute proof of the Customer's agreement:

  • Payability of sums due under the purchase order;
  • Signature and express acceptance of all operations carried out.

In the event of fraudulent use of the bank card, the Customer is invited, as soon as this use is noted, to contact the sales department at the following telephone number: 05 47 74 30 10

All our products are fully adjustable by the Customer when placing the order.

Possibility of paying several times free of charge thanks to the ONEY solution, payment in 3X 4X: hereby, the customer accepts the Oney legal notices accessible from here: https://f.hubspotusercontent00.net/hubfs/508350/ONEY/cgv-payplug-oney.pdf


The computerized records, kept in the seller's computer systems under reasonable security conditions, will be considered as proof of communication, orders and payments made between the parties. The archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof.


Once the Customer has validated his order, cancellation is no longer possible.


The price of a product as well as delivery costs are subject to change at any time. These changes will not affect the order, if it has been placed beforehand and its validation has been approved: the price will be that displayed during payment.

  • The Customer does not respect the General Conditions in force at the time of his order;
  • The Customer's order history shows that sums remain due for previous orders;
  • One of the Customer's previous orders is the subject of a dispute currently being processed;
  • The Customer did not respond to a request for confirmation of his order that the Operator sent to him.

The Operator archives Product sales contracts in accordance with applicable legislation. By submitting a request to the following address: france@sollen-design.com, the Operator will provide the Client with a copy of the contract subject to the request.


The Customer must ensure beforehand that the purchased product can be delivered without difficulty. The Customer must ensure, thanks to the dimensions indicated, that the product ordered will be able to cope with the physical constraints that could exist at the desired delivery location: stairs, elevators, doors, etc. By finalizing his order, the Customer validates and accepts the General Conditions of Sale, certifying the successful completion of the delivery thanks to the good conformities of the place of arrival.

If a difficulty is encountered during delivery, any additional costs necessary for the successful receipt of the product will be the responsibility of the Customer.

SOLLEN cannot be held responsible for possible input errors by the Customer, which could cause delivery problems.

SOLLEN cannot be held responsible for any errors made by the Customer and/or non-compliance with the delivery terms including the appointment that the Customer will have set with the carrier.

Shipping costs are those specified when finalizing the order and are accepted upon validation of the order.

if one or more Products cannot be delivered within the time initially announced, the Operator will send an e-mail informing the Customer of the new delivery date.

The Products will be delivered to the address indicated by the Customer when ordering. It is therefore up to him to check that this address does not contain any errors. The Operator cannot be held liable if the address provided by the Customer is incorrect, thus preventing or delaying delivery.

Upon delivery, you may be asked to sign a receipt.


The Customer must make to the seller the same day of delivery or at the latest the first working day following delivery, any claim of delivery error and/or non-conformity of the products in nature or quality, in relation to the indications appearing on the order form. Any complaint made after this deadline will be rejected.

The complaint may be made at the Customer's choice:

Upon receipt of the complaint, the seller will assign an exchange number for the product(s) concerned and communicate it by e-mail to the Customer. The exchange of a product can only take place after the exchange number has been assigned.

In the event of a delivery or exchange error, any product to be “changed or refunded must be returned to SOLLEN as a whole, unused, in protective packaging suitable for shipping the product”.

All costs incurred will be the responsibility of the Customer.


  • The Customer wishing to withdraw has 60 days to return the product to us.

The product must be returned unused, in protective packaging appropriate for shipping this same type of product.

  • If the product shows signs proving prior use, SOLLEN reserves the right to reduce the costs reimbursed to the Customer.

Reimbursement of the returned product will be made after confirmation of receipt of the product to the company

The Customer's liability is only incurred with regard to the depreciation of the property resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of this property.

In accordance with article L.221-21 of the Consumer Code and in order to implement this right of withdrawal under the conditions of articles L. 221-18 et seq. of the Consumer Code, the Customer is invited to complete the standard withdrawal form:

“To the attention of SAS SOLLEN

email: france@sollen-design.com

I/we (*) hereby notify you of my/our (*) withdrawal from the contract for the sale of the goods (*)/for the provision of services (*) below:

Ordered on (*)/received on (*):

Name of consumer(s):

Address of the consumer(s):

Signature of the consumer(s) (only if this form is notified on paper):

Date :

(*) Delete what is unnecessary. »

The Operator will send an acknowledgment of receipt of the Customer's withdrawal request by e-mail.

If applicable, the Customer may exercise his right of withdrawal by notifying the following information to the Operator:

Name, geographic address, telephone number, email address; withdrawal decision by means of an unambiguous declaration (for example, letter sent by post, fax or e-mail as long as these contact details are available and therefore appear on the standard withdrawal form). The Customer can use the model withdrawal form but this is not obligatory.

The returned Product must be in its original packaging, in perfect condition, suitable for resale, unused and with all possible accessories.

In addition to the returned Product, the return package must also contain a letter specifying the exact and complete contact details (surname, first name, address) of the Customer as well as the order number, and the original purchase invoice.

The Operator will reimburse the Customer for the amount of the Product within fourteen (14) days from receipt of the Product and all the elements enabling the Customer to be reimbursed. This reimbursement may be made by the same means of payment as that used for the Customer. As such, the Customer having paid for his order in the form of credits / gift vouchers may be reimbursed by credits / gift vouchers according to the wishes of the Operator.


The Operator cannot be held responsible for the non-performance of the contract due to the Customer or due to an event qualified as force majeure by the competent courts or even the unforeseeable and insurmountable act of any third party herein.

The Customer acknowledges that the characteristics and constraints of the Internet do not guarantee the security, availability and integrity of data transmissions over the Internet. Therefore, the Operator does not guarantee that the Site and its services will operate without interruption or operating error. In particular, their use may be temporarily interrupted due to maintenance, updates or technical improvements, or to change their content and/or their presentation.

The Operator cannot be held responsible for any use made of the Site and its services by Customers in violation of these General Conditions and for any direct or indirect damage that this use could cause to a Customer or a third party. In particular, the Operator cannot be held responsible for false declarations made by a Customer and for their behavior towards third parties. In the event that the Operator is held liable for such behavior by one of its Customers, the latter undertakes to guarantee the Operator against any conviction pronounced against it as well as to reimburse the Exploiter of all costs, including attorneys' fees, incurred for his defense.

Independently of any additional contractual guarantee (commercial guarantee) which may be granted, the Products benefit from the legal guarantee of conformity provided for in articles L. 217-4 et seq. of the Consumer Code (in particular L. 217-4 to L. 217 -14 of the Consumer Code), and the guarantee against hidden defects provided for in articles 1641 to 1649 of the Civil Code.

When you act within the framework of the legal guarantee of conformity:

  • you benefit from a period of two (2) years from delivery of the goods to act;
  • you can choose between repairing or replacing the goods, subject to the cost conditions provided for by article L. 217-9 of the Consumer Code;
  • you are exempt from providing proof of the existence of the lack of conformity of the goods during the twenty-four (24) months following delivery of the goods (except second-hand goods).
  • You can decide to implement the guarantee against hidden defects in the item sold within the meaning of article 1641 of the Civil Code.


SOLLEN remains the owner of the goods until full payment has been made.

Ownership of the goods is therefore reserved for us, until all claims have been paid, if payment is made in several installments.

In the event of non-payment, SOLLEN reserves the right to demand full payment for the goods, or the recovery of the goods in their entirety. The Customer will be responsible for the goods upon delivery: the transfer of possession entails the transfer of risk.


The personal data provided by the Customer are necessary for the processing of his order as well as for the preparation of invoices.

This data may be communicated to the SOLLEN partners responsible for the execution, processing, management and payment of orders. The processing of information communicated via the SOLLEN website has been declared to the CNIL. The buyer has a permanent right of access, modification, rectification and opposition with regard to information concerning him. This right can be exercised under the conditions and according to the terms defined on the SOLLEN website.


If one or more stipulations of these general conditions are held to be invalid or declared such in application of a law, a regulation or following a final decision of a competent court, the other stipulations will retain all their force. and their scope.


The fact that one of the parties does not take advantage of a breach by the other party of any of the obligations referred to in these general conditions cannot be interpreted for the future as a waiver of the obligation. in question.


The General Conditions of Sale presentations are written in French. In the event that they are translated into one or more foreign languages, only the French text is law in the event of a dispute.


Products offered on the website www.sollen-design.com comply with current French legislation. SOLLEN cannot be held liable in the event of non-compliance with the legislation of the country where the product is delivered.

The visuals illustrating SOLLEN furniture are not contractual as long as they only involve non-substantial differences (colors, appearance, appearance of the material). Only the technical characteristics of the product are concerned (structure, material, dimensions).


In strict compliance with Law No. 2018-493 of June 20, 2018 relating to the protection of individuals with regard to personal data amending Law No. 78-17 of January 6, 1978 relating to information technology, to the files and freedoms of this same date, to integrate the provisions of European Regulation No. 2016/679 of the European Parliament and of the Council relating to the protection of personal data and the free movement of such data, and repealing the directive 95/46 CE of April 27, 2016, the collection and processing of the Customer's personal data is carried out.

The Customer has the right to withdraw his consent to the processing of his data as well as a right of access, at any time. It is also possible for him to access a right of rectification, erasure, limitation of processing, portability of his data as well as a right of opposition. To do this, the customer must contact the SOLLEN head office by post: 8 Place Saint Christoly – 33300 BORDEAUX / SAS SOLLEN


All elements present on the Site are, and remain, the exclusive intellectual property of SOLLEN.

The Client is not authorized to reproduce, exploit, distribute and therefore use the elements of the SOLLEN Site, whether they are published in any format: visual or audio.

In accordance with law N°92-597 of 1er July 1192 relating to the Intellectual Property Code, it is also prohibited to extract or reproduce images, drawings, sound documents or video sequences as well as texts in any document format.


Any circumstances beyond the control of the parties preventing the execution under normal conditions of their obligations are considered as causes of exemption from the obligations of the parties and result in their suspension.

The party invoking the circumstances referred to above must immediately notify the other party of their occurrence, as well as of their disappearance.

All irresistible facts or circumstances, external to the parties, unforeseeable, inevitable, independent of the will of the parties, and which cannot be prevented by the latter, despite all reasonably possible efforts, will be considered as force majeure. Expressly, the following are considered as cases of force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of French courts and tribunals: the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning, shutdown of telecommunications networks or difficulties specific to telecommunications networks external to customers.

The parties will come together to examine the impact of the event and agree on the conditions under which the execution of the contract will be continued. If the force majeure lasts for more than three months, these general conditions may be terminated by the injured party.


In the event of a possible dispute between the Professional and the Client, these two parties will endeavor to find an amicable solution.

Otherwise, the Customer may resort to conventional mediation, in particular with the Consumer Mediation Commission or after existing sectoral mediation bodies, or to any alternative method of dispute resolution (conciliation, for example) in case of dispute. The names, contact details and email address of the mediator are available on our site.

In accordance with Article 14 of Regulation (EU) No. 524/2013, the European Commission has set up an Online Dispute Resolution platform, facilitating the independent out-of-court settlement of online disputes between consumers and legal professionals. 'European Union. This platform is accessible at the following link: https://webgate.ec.europa.eu/odr/.

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